Q: I've updated a grouping but don't see the changes. Why?
A: The data refreshes automatically every morning. To see changes immediately, go to the report's settings and click the "Run now" button to trigger a manual refresh. This can be done in your reporting solutions configuration section.
Q: Why aren't my ads being categorised correctly?
A: This is almost always a mismatch between your ad naming convention and your rule. The text in the WHEN condition must exactly match the string used in your ad names, including capitalisation and spacing.
Q: What if I get stuck during setup?
A: Don't worry! This guide is designed to cover most scenarios. We recommend re-reading the "Prerequisites" and "How to Set Up the Report" sections carefully first, as the solution is often there. If you are still stuck, please reach out to our support team.
Q: What's next after I've built my first dashboard?
A: Start using it! Schedule a recurring 15-minute meeting with your team each week to review the "Weekly Performance Snapshot." The goal is to build a habit of looking at the data, which will naturally lead to better creative decisions over time.
Q: Why am I not seeing images or previews for my Facebook assets?
A: If not all Facebook ads are showing, there’s a high probability that you didn’t opt in to include all pages. In Alvie when adding your Facebook account, it will ask you what pages it will give access to. Then you go back to data sources and re-authenticate and make sure to include all pages. Read more about how to fix it here.
Q: Why am I missing a conversion event for Meta?
A: The most likely cause is an expired token or incomplete permissions. Please go to Data Sources, re-authenticate Facebook, and confirm you've opted in to all necessary permissions. Read more about how to fix it here.
Q: Why am I not seeing my previews for my Tiktok assets?
A: Ad preview issues are typically caused by missing Ad Delivery permissions in TikTok Business Center or an expired Spark Ad authorization code. Read more here.
Q: Why am I not seeing a drop down option when doing filtering on my custom groupings like concept, channel?
A: First select the “add filters” option. Once you’ve chosen what you want to filter by under the “create filter conditions” option select “is one of” operator and under the value you should see a drop down with the options you have included as part of your custom grouping (ex. Concept 1, concept 2, Concept 3).
Q: Why is my filtering not working?
A: Switch between for example “Contains” or “Exactly matches”.
Q:Why can’t I deselect all ads in my list?
A: They might have ended up on a different page of results, add more result rows to the page or look for the pre-selected ads on a different page.
Q: “No data to display”?
A: It’s either a grouping rule issue or a filtering issue. Try changing the filtering options first.