What is happening?
The Meta connector is struggling to process a high volume of data. The job is exceeding standard processing times, though the system is attempting to recover.
Error: Meta report is taking longer than usual to process - we're automatically retrying for you.
Why did this happen?
This error typically occurs when the Meta API request is too heavy for a single sync cycle. Common causes include:
High Data Volume: The requested date range contains too many rows of data for the API to return quickly.
Complex Configurations: Using an excessive number of dimensions or granular metrics (like unique reach or custom conversions) increases processing load.
API Timeouts: Meta's servers are taking too long to compile the report, causing the Alvie connection to hang.
Follow these steps to resolve the issue:
Navigate to Settings: Go to the Connectors tab in your Alvie dashboard.
Locate the Source: Find the affected Meta Ads connector.
Action: Try manually re-running it at first. If the error persists after manual retries, click Edit Configuration. Try reducing the date range or removing non-essential dimensions/metrics to lighten the data.
Verify: Save the updated configuration. Wait for the next scheduled sync or trigger a manual refresh to see if the status turns Healthy (Green).
Prevention & Tips To avoid seeing this error again:
Incremental Syncs: Avoid pulling massive historical date ranges in a single report; try breaking them into smaller time segments.
Simplify Reports: Only select the dimensions and metrics strictly necessary for your dashboard to improve performance and reliability.
Still need help? If you encounter any further issues or need additional assistance, please don't hesitate to reach out to the Alvie support team.
If you encounter any further issues or need additional assistance, please don't hesitate to reach out to the Alvie support team.