What is happening?
One or more services or reporting solutions have failed to run because a required prerequisite service did not complete successfully.
Error Message:
Error: One or more Connectors failed when we tried to run this Reporting Solution. If the Connector(s) look goods now, try again.
Why did this happen?
This error typically occurs when a dependent service cannot initiate because its prerequisite data source or connector failed. Common causes include:
Prerequisite Failure: One or more upstream connectors encountered an error during the sync process.
Sync Timing: The reporting solution attempted to trigger before the prerequisite data was fully available or validated.
Follow these steps to resolve the issue:
Navigate to Connectors: Open the Detailed Status popup or the status dashboard in Alvie.
Locate the Source: Identify which prerequisite connectors are linked to this reporting solution.
Action: If a prerequisite shows an error, resolve that specific connector's issue first. If all prerequisites now show a successful status, click the Rerun or Retry button on the failed reporting solution.
Verify: Once the rerun is triggered, monitor the status for 2–5 minutes to ensure it transitions to Healthy (Green).
Prevention & Tips To avoid seeing this error again:
Sequence Check: Always ensure upstream connectors are authorized and functional before triggering dependent reporting solutions.
Monitor Prerequisites: Regularly check the health of foundational connectors that feed into multiple reports.
Still need help? If you encounter any further issues or need additional assistance, please don't hesitate to reach out to the Alvie support team.
If you encounter any further issues or need additional assistance, please don't hesitate to reach out to the Alvie support team.