What is happening?
A reporting solution or attribution model has failed to start because the prerequisite connectors or upstream processes are still actively processing data.
Error: One or more Connectors are still running. Please wait until they finish running and try again.
Why did this happen?
This error typically occurs when there is a timing overlap between data ingestion and report generation. Common causes include:
In-Progress Syncs: A connector is still fetching large amounts of data from an external platform (e.g., Meta or Google Ads).
Dependency Chain: An attribution model is trying to execute, but the reporting solution it relies on has not completed its run.
System Latency: The status hasn't updated yet in the UI, even if the underlying job is nearly finished.
Follow these steps to resolve the issue:
Navigate to Settings: Open the Detailed Status popup in your Alvie dashboard to see the real-time progress of all linked services.
Locate the Source: Identify which specific connector or reporting solution is still displaying a "Running" or "Pending" status.
Action: Wait for all prerequisite tasks to complete. Once the detailed status popup shows that all processes are finished:
Verify: Click the Rerun button on the failed configuration. The status should now transition to Healthy (Green).
Prevention & Tips To avoid seeing this error again:
Staggered Scheduling: If you have custom schedules, ensure your reporting solutions are set to run at least 30–60 minutes after your connectors begin their sync.
Check Data Volume: If this happens frequently, review the amount of data being pulled; larger datasets naturally take longer to "clear" for the next step.
If you encounter any further issues or need additional assistance, please don't hesitate to reach out to the Alvie support team.