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All CollectionsConnectorsErrors handling for connectors
Error 04: Try signing in again to fix the data source errors
Error 04: Try signing in again to fix the data source errors
Jonas Østergård Bæk avatar
Written by Jonas Østergård Bæk
Updated over 5 months ago

This error is related to the credentials used to access a specific data source for a given connector.

Error: The credentials used to access the Data Source in this connector need a refresh. Try signing in again.

The error indicates an issue with the credentials of a data source, but we cannot identify the specific problem.

How to resolve this error

The best way to resolve this issue is to try reconnecting the credentials used to access the data source account.

To do this:

1. Go to the 'Setup' → 'Data sources' in the left-hand menu.

2. Click the 'Connect new data source' button at the top of the page.

3. Click 'Add new credential' for the relevant data source and log in again using the credentials for the specific data source that is failing.

4. After reconnecting the credentials, you can try rerunning the failing connector to check if the issue is resolved.

If you encounter any further issues or need additional assistance, please don't hesitate to reach out to the Alvie support team.

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